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FAQs

Frequently Asked Questions

Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at The Phoenix in Fort Worth.
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
What parking options are available at this community?
The Phoenix has a parking garage for residents.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
When is trash pickup?
Valet Trash pickup occurs Sunday – Thursday, beginning at 7:30 PM. No Pickup on Friday or Saturday.
Where is the dog park?
Dog Park is located on the South East end of the building, along W. Peter Smith St. Look for the colorful dog mural!
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
Does it cost anything to apply at this community?
No, it is free to apply for an apartment with SMARTLEASING! After you are approved, you will have the option to pay a reservation fee to hold your apartment.
What is Venterra’s AutoPay Discount, and how much can I save?
Sign up for AutoPay in SMARTHUB and receive a $20 discount on your rent each month! Exclusive to Venterra.
When is garbage collection? When is doorstep trash pickup?
Garbage is collected on Valet Trash pickup occurs Sunday – Thursday, begining at 7:30PM. No Pick Up on Friday or Saturday. .

Find Your Home at The Phoenix

Studios from $1,205 
1 Bedrooms from $1,392 
2 Bedrooms from $1,709